the
FBO, the crew found they had two
flat tires. When dispatch at Million
Air got the call, they contacted
Executive Fliteways, knowing that
we also operate Hawkers on the
East Coast.
Since the aircraft in Boston was
AOG and had a scheduled departure
with passengers, time was of the
essence. Fortunately, EFI's King
Air 200 was available, and we
had two wheel assemblies on the
shelf. With some quick scheduling,
we were able to utilize our King
Air 200 to transport the wheel
assemblies, as well as the jacks
needed to change them, to Boston.
The new wheels were on the Hawker
within 3 hours from the original
call to EFI. The Hawker was able
to complete its trip with passengers
back out to the West coast.
This is an excellent example of
how it should work and how we
all want it to work. All members
of the Alliance know the value
of each trip and the even greater
value of a satisfied customer.
Our AOG program, although still
in its development stage, has
already helped save a trip and
possibly a customer. A special
thanks to James Prinzivalli at
EFI who helped coordinate this
effort, and to the flight crews
and maintenance technicians involved.
Please use this example as encouragement
to continue all our efforts to
build and strengthen this program.
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