walk around at the FBO, the crew found they had two flat tires. When dispatch at Million Air got the call, they contacted Executive Fliteways, knowing that we also operate Hawkers on the East Coast.
Since the aircraft in Boston was AOG and had a scheduled departure with passengers, time was of the essence. Fortunately, EFI's King Air 200 was available, and we had two wheel assemblies on the shelf. With some quick scheduling, we were able to utilize our King Air 200 to transport the wheel assemblies, as well as the jacks needed to change them, to Boston. The new wheels were on the Hawker within 3 hours from the original call to EFI. The Hawker was able to complete its trip with passengers back out to the West coast.
This is an excellent example of how it should work and how we all want it to work. All members of the Alliance know the value of each trip and the even greater value of a satisfied customer. Our AOG program, although still in its development stage, has already helped save a trip and possibly a customer. A special thanks to James Prinzivalli at EFI who helped coordinate this effort, and to the flight crews and maintenance technicians involved.
Please use this example as encouragement to continue all our efforts to build and strengthen this program.
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